Privacy Policy

SUSTAINERGY Innovation Nigeria Limited

Effective Date: 06/01/2025

Last Updated: 06/01/2025

1. Introduction

SUSTAINERGY Innovation Nigeria Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our renewable energy and biogas solutions.

This policy complies with the Nigeria Data Protection Regulation (NDPR) 2019, the Constitution of the Federal Republic of Nigeria 1999, and other applicable Nigerian laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

  • Full name, email address, phone numbers
  • Postal address, state of residence
  • Company name and position (for business clients)

Business Information:

  • Energy consumption data and requirements
  • Property specifications for renewable energy installations
  • Financial information for project financing
  • Technical specifications and site assessments

Digital Information:

  • IP address, browser type, operating system
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies
  • Communication records and correspondence

2.2 Sensitive Information

In compliance with NDPR, we may collect sensitive information only with your explicit consent for specific purposes such as:

  • Financial data for credit assessments
  • Location data for site surveys and installations
  • Energy usage patterns for system optimization

3. How We Collect Information

We collect information through:

  • Direct submissions via contact forms, service requests, and consultations
  • Automated collection through website analytics and cookies
  • Third-party sources including partners and contractors
  • Site visits and technical assessments
  • Customer service interactions and support requests

4. Purpose and Legal Basis for Processing

We process your personal information for the following purposes under Nigerian law:

4.1 Legitimate Business Interests

  • Providing renewable energy and biogas solutions
  • Customer relationship management and support
  • Business development and marketing activities
  • Compliance with regulatory requirements

4.2 Contractual Obligations

  • Fulfilling service agreements and installations
  • Processing payments and financial transactions
  • Providing technical support and maintenance

4.3 Legal Compliance

  • Meeting obligations under Nigerian energy regulations
  • Compliance with tax and financial reporting requirements
  • Responding to government agencies and regulatory bodies

4.4 Consent-Based Processing

  • Marketing communications and newsletters
  • Data sharing with strategic partners
  • Use of location data for service optimization

5. How We Use Your Information

Your information is used to:

  • Design and implement renewable energy solutions
  • Conduct site assessments and feasibility studies
  • Process service requests and project management
  • Provide customer support and technical assistance
  • Send service updates and important notifications
  • Improve our services and develop new offerings
  • Conduct research and development activities
  • Ensure compliance with industry standards and regulations

6. Information Sharing and Disclosure

We may share your information with:

6.1 Service Providers and Contractors
  • Installation and maintenance partners
  • Financial institutions and payment processors
  • Technology service providers and consultants
  • Legal and professional advisors
6.2 Regulatory Bodies
  • Nigerian Electricity Regulatory Commission (NERC)
  • Federal Ministry of Power
  • Nigerian Content Development and Monitoring Board
  • Other relevant government agencies
6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6.4 Legal Requirements

We may disclose information when required by Nigerian law, court orders, or to protect our legal rights and interests.

7. Data Security Measures

We implement appropriate technical and organizational measures including:

Technical Security

  • • Encryption of sensitive data
  • • Access controls
  • • Security assessments

Organizational Security

  • • Staff training programs
  • • Authentication procedures
  • • Incident response plans

Infrastructure Security

  • • Secure data centers
  • • Backup systems
  • • Performance monitoring

8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records as required by Nigerian law

Specific Retention Periods:

Customer contracts and service records: 10 years after completion

Financial and tax records: 7 years as required by Nigerian tax law

Marketing communications: Until consent is withdrawn

Website analytics: 24 months

9. Your Rights Under Nigerian Law

Under the NDPR and Nigerian Constitution, you have the right to:

9.1 Access and Portability

  • Request copies of your personal information
  • Obtain information about how we process your data
  • Receive your data in a structured, commonly used format

9.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact and preference information

9.3 Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests

9.4 Consent Management

  • Withdraw consent for marketing communications
  • Object to automated decision-making processes

To exercise these rights, contact our Data Protection Officer at [email] or use the contact information provided below.

10. Contact Information

SUSTAINERGY Innovation Nigeria Limited

Data Protection Officer

Address: BLK 194, Flat 3, Amuwo Odofin Low Cost Housing Estate, Mile 2, Lagos

Email: info@sustainergy.com

Phone: 09053552827

Website: www.sustainergy.ng

Complaints and Disputes

You may file complaints with the Nigerian Data Protection Commission (NDPC) if you believe your privacy rights have been violated.

Nigerian Data Protection Commission

Email: info@ndpc.gov.ng

Website: www.ndpc.gov.ng

This Privacy Policy constitutes part of our commitment to protecting your personal information and complying with Nigerian data protection laws.